Turn WhatsApp Into Your 24/7 AI Sales & Support Agent
Connect your Google Docs knowledge base to WhatsApp in minutes. Answerly answers customer questions instantly — handling text, voice messages, and images, 24/7.
Up and Running in Minutes
No coding. No complex setup. Connect your knowledge base and go live in three simple steps.
Connect Your Knowledge Base
Paste your Google Docs link. Answerly reads your menus, FAQs, pricing, policies — anything you've written. Auto-syncs when you update your doc.
Link Your WhatsApp Number
Connect via WhatsApp Business API. Works with your existing business number — no new number required. Setup takes under 10 minutes.
Go Live & Watch It Work
Your AI agent answers questions instantly, around the clock. Monitor conversations from your dashboard and jump in any time with human handoff.
Everything You Need to Delight Customers
Answerly handles the full spectrum of customer communication — intelligently, automatically, and with a human touch when needed.
Voice Message Transcription
Customers send voice notes? No problem. Answerly transcribes and understands audio messages, then replies in text.
Image & Document Reading
Understands photos, PDFs, and documents sent by customers — reads receipts, invoices, and product images to give accurate answers.
Auto-Sync Knowledge Base
Update your Google Doc and the bot instantly knows. No re-training, no redeployment — changes go live automatically within minutes.
Contextual Memory
Remembers the entire conversation. Customers don't repeat themselves — Answerly tracks context and gives coherent, personalised replies.
Multilingual Support
Replies in the customer's language automatically. Supports 50+ languages — expand your reach without hiring multilingual staff.
No App Required
Customers use WhatsApp they already have. Zero friction — no downloads, no sign-ups, no new apps to learn. Instant familiarity.
24/7 Availability
Never miss a lead at 2 AM again. Answerly handles enquiries around the clock — weekends, holidays, and after hours.
Human Handoff
Complex issue? One tap transfers the conversation to your team with full context — the agent hands off smoothly, not abruptly.
Analytics Dashboard
See top questions, resolution rates, peak hours, and handoff triggers. Improve your knowledge base with real customer data.
Works for Any Business
If your customers use WhatsApp and ask you questions, Answerly can handle it — across every industry.
Restaurants & Cafes
Share your menu, handle reservations, answer allergen questions, and confirm orders — all on WhatsApp, automatically.
Clinics & Healthcare
Book appointments, answer pre-visit questions, share preparation instructions, and send reminders — HIPAA-aware.
Real Estate Agencies
Qualify leads, share property details and pricing, book viewings, and answer neighbourhood questions 24/7.
E-Commerce Stores
Handle order tracking, returns, product questions, and shipping updates — reducing support ticket volume by up to 80%.
Education & Coaching
Answer course enquiries, share schedules, send study materials, and handle enrolment questions — all automated.
Service Businesses
Plumbers, lawyers, consultants, salons — if customers ask you questions on WhatsApp, Answerly handles them instantly.
Businesses Love Answerly
Real results from real businesses that transformed their customer support with Answerly.
We went from missing 40% of WhatsApp enquiries to responding to every single one in under 3 seconds. Our booking rate went up 60% in the first month.
Our receptionist used to spend 3 hours a day answering the same questions. Now Answerly handles it all and she focuses on actual patient care. Game changer.
Setup literally took 8 minutes. I updated my property listings doc, and within minutes the bot was answering buyer questions perfectly. No tech skills needed at all.
Frequently Asked Questions
Do I need a WhatsApp Business account?
Yes. You need a WhatsApp Business API account. We guide you through the setup process — it typically takes 1-2 business days to get verified by Meta.
How does the Google Docs sync work?
You share your Google Doc with our system. We read it, index it, and update the AI's knowledge base. On Growth and Scale plans, this happens in real-time — edits go live within minutes.
What happens when the bot can't answer a question?
The bot politely tells the customer it's connecting them to a team member and triggers a human handoff notification. Your team takes over with full conversation context already visible.
Is my customer data secure?
Yes. All data is encrypted in transit and at rest. We do not store conversation content beyond 90 days. We are GDPR-compliant and never sell your customer data.
Can I customise the bot's personality and name?
No. You can use any phone number to connect with this service.
Ready to Transform Your Customer Support?
Join 500+ businesses already saving hours every day with Answerly. Start your 14-day free trial — no credit card required.